Support Service

You have successfully finished your project using BPM-X products and services. The system and application are now productive. Your next goal is to efficiently use as well as refine the solution, in order to maximally profit from the software within your enterprise. Our ambition is to support you actively.

Our standard software is continuously developed; depending on legal or technological conditions, up to three versions per year are provided:

  • Standard software maintenance and support services
  • Individual Service Level Agreements (SLA) adapted to your needs
  • Trained service and support personnel
  • 1st and 2nd level support
  • Electronic helpdesk with trouble ticket system
  • Remote service support (remote maintenance)
  • Internet platform for downloading of updates and new software packages
  • Support with on-site installations in the enterprise
  • Migration of the software to another operating and/or hardware system

Location is no obstacle using remote services, we are logged into your site in an instant, when you desire, and can assume the short-term or long-term support of your databases or application server.
With our monthly maintenance checks, we carry out a monitoring of your productive systems such as databases or application servers. We design individual database backup and recovery concepts, and implement them in your system landscape supported by leading database vendors like Microsoft or Oracle.

Our investment in you goes well beyond the initial service.  It is in BPM-X’s interest to see you succeed.  Our products will lead you through calm waters and many a storm, we are here to help you reach that next shore.

Get in touch

Company locations

Fritz-Wunderlich-Straße 49
66869 Kusel - Germany
2803 Kipps Colony Dr.
Gulf, FL.  33707 - USA

Contact us

Intl. / US: +1 (408) 916-1189
Germany: +49 (6381) 916-0
Email: sales@bpm-x.com
Blog: blog.bpm-x.com

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